1. GENERAL
1.1 The company name "Sal-Tech" (hereinafter referred to as "we", "us") used in this document covers all companies, subsidiaries or branches within Salbæk Technology Group, including, but not limited to Sal-Tech Easy Packaging v/G. Salbæk (CVR Nr. DK 18429098), Sal-Tech HKG Limited (Registration Nr. HK 1553382), Sal-Tech Embalaje SL (CIF Nr. B01970045) and Sal-Tech Easy Packaging LLC (Reg nr. 35-2776554). Hallbrookcomponents.com is part of Sal-Tech Easy Packaging v/G. Salbæk (CVR Nr. DK 18429098) Denmark.
1.2 Sal-Tech reserves the right for any order. Orders, agreements and contracts are only considered as such if confirmed by us in writing. Modifications to those will only be binding for us if confirmed in writing.
1.3 Any contract or agreement is made with one and cannot be challenged with another Sal-Tech company, other than the one the contract was made with and that confirmed the order, unless this is agreed and signed in writing. If orders run on one or more Sal-Tech companies this must be specified in the written contract foundation.
2. DELIVERY AND ACCEPTANCE
2.1 EXW Denmark Sal-Tech Easy Packaging v/G. Salbæk, EXW Hong Kong Sal-Tech HKG Limited, EXW Spain Sal-Tech Embalaje SL, EXW USA Sal-Tech Easy Packaging LLC and/or direct from third party supplier. Under EC criteria Incoterms 2020 or as specified in the order/offer basis. Hallbrookcomponents.com ships EXW Denmark Sal-Tech Easy Packaging v/G. Salbæk unless otherwise confirmed in writing.
2.2 Delivery time is according to the written order confirmation, confirming e-mail and/or, for orders below 7.500 DKK / 1.000 USD / EUR, spoken by phone in cases of known trade relations.
2.3 If no order confirmation or confirming email/spoken confirmation has been given in reply to an order, it is the responsibility of the purchaser to secure order validation within 7 days from order, otherwise the order is regarded as discharged.
2.4 Order Confirmation issued by Sal-Tech is the acceptance of the purchase order – the written or verbal order by the buyer to purchase from Sal-Tech any products and/or services.
2.4.1 Any discrepancy between the buyer's intention and the order confirmation shall be clarified by the buyer in writing within 3 days, but before the order has been dispatched, to prevent possible litigation.
2.4.2 See clause 27.2.
2.5 We reserve the right to cancel or reject any order and refund any prepayment received on web shops, for orders that are technically unsound, where delivery time is shorter than practically possible, and the like.
2.6 If damage happens during transport, it must be stated on receiving the goods, noted on the letter of transport, and a claim filed directly with the transportation company, as this is beyond the responsibility of Sal-Tech and is a matter between the receiving customer and the transport company in question. Sal-Tech will assist as best we can, without obligation.
2.7 If delivery is delayed at the request of the customer, the costs incurred by storage will be charged to the customer. Storage pricing will be 1/2 % of the invoice amount for each month, or its proportional part depending on the time of storage.
3. SAMPLE/LOAN
3.1 Samples sent/borrowed goods must be agreed prior to the order being placed, must be in writing and expressly stated in the invoice.
3.2 The buyer accounts for all costs associated with freight charges, including any ancillary costs.
3.3 Sample/loan is solely for testing purposes. Once the goods are used by the buyer for their actual production/use, the purchase price is due to Sal-Tech.
3.4 Exceeding the date fixed for the return of the sample means the purchase price for the goods is due within 8 days, unless otherwise agreed.
3.5 All consumables used by the buyer in the sample/loan period are to be paid to Sal-Tech (consumables in batch credited).
3.6 Any service, cleaning, re-packaging, repair, testing or similar of returned sample/loan machines will be at the cost of the borrower and invoiced after the refurbishment work has been carried out by Sal-Tech.
4. RETENTION OF TITLE OF GOODS
4.1 The title to the goods remains vested in Sal-Tech until two conditions have been met:
4.1.1 Payment of the purchase price.
4.1.2 Receipt of delivery is communicated to us.
4.2 The purchaser is obliged to promptly inform where the equipment is kept, in the same condition as received upon delivery, if payment is not met.
4.3 Leased equipment must be securely labeled as being owned by Sal-Tech.
5. PRICES
5.1 All prices are stated in USD, EUR, DKK excluding VAT, customs cleared into Denmark but excluding any tariff duties, environmental or other taxes that may apply when exporting from Denmark to other countries.
5.2 Errors in price lists and the like we reserve the right to change without notice.
5.3 All our prices stated are exclusive of delivery; delivery is made Ex. Works (Incoterms 2020).
5.4 The buyer is responsible for any surplus charges related to the sale of goods, including but not limited to VAT, customs charges, environmental taxes or any other ancillary charges which may apply for the delivery of the goods to take place, unless otherwise agreed.
5.5 Sal-Tech reserves the right to correct or amend any errors in pricing without being legally bound by any agreement.
5.6 In case of currency fluctuations greater than 3%, we reserve the right to change prices without prior notice.
5.7 Sal-Tech reserves the right to increase prices if delivery takes place 1 month or more after order confirmation, unless otherwise confirmed in writing.
5.8 In case of shipment excess surcharge, these can be added to the final invoice if such circumstances affect our productivity and cost level.
6. PAYMENT TERMS
6.1 Standard materials and equipment below 50.000 DKK / 10.000 USD / 8.000 EUR invoice total: Net 8 days from date of invoice, provided your company has applied and been approved for a set credit line and period.
6.2 Payment must be effected in due time, failing which interest will be charged at the rate of 2.0% per calendar month.
6.3 Equipment over 50.000 DKK / 10.000 USD / 8.000 EUR: Net cash on delivery or in some cases only against partial or full payment in advance, typically non-stock machines and machines over 50.000 DKK / 10.000 USD / 8.000 EUR. We reserve the right for any order, or as per the stated terms of payment in the order confirmation holding document.
6.4 Sample/loan of equipment only by appointment.
6.5 Special materials and materials not normally on stock: 50% on order and 50% 14 days net from date of invoice.
6.6 For orders placed online through an STG web shop by customers who have not applied for a credit line, where the order is below 1.500 DKK / 200 USD / 160 EUR, we reserve the right to discharge the order if not prepaid directly based on the pro forma invoice generated by the web shop system. Orders should be made through one of our web shops and prepayment made directly online through one of the proposed payment gateways.
7. SPECIAL PAYMENT TERMS OF PRICE, REBATE AND FINANCING AGREEMENTS
7.1 If awarded a price and/or discount agreement, payment terms are generally net cash in advance or immediately upon delivery.
7.2 If a customer wants a finance agreement, this can only be made when the customer has shown a timely payment pattern over a number of invoices and a period.
7.3 Likewise, it is required that the customer uses a purchase requisition system to deliver written orders by email with a reference number applied, and undertakes to keep us updated about communication lines, as well as significant changes in accounts/budgets etc. that may impact our assessment of creditworthiness. Similarly, we reserve the right to require price adjustment, fees and interest if there are significant changes in payment times, and to override agreements in specific cases.
8. LIMITATIONS OF LIABILITY
8.1 Sal-Tech reserves the right to reject any order if we honestly believe that having the goods delivered will prove to be burdensome, including but not limited to the transportation deadline being too short, creditworthiness of the buyer, or force majeure reasons.
8.2 Sal-Tech will not be held liable for any damage done to the goods during the shipment/transportation period.
8.3 In the event that the Carrier or Freight Forwarder is proven to be liable for any damage/delay/loss of goods whilst the goods were still in their custody, then the party liable for assigning that role to them will have to remedy, if sought, the damage/delay/loss of the goods.
8.4 Without in any way being obliged to do so, Sal-Tech will assist the buyer in remedying any loss/damage/delay done to the goods during the shipment/transportation period.
9. WARRANTY
9.1 If the buyer can prove that the goods delivered to them are, or have become, defective within a 1-year time frame from delivery, the buyer retains the right to have them repaired, free of charge, by Sal-Tech.
9.2 Warranty does not cover labor or components exchanged due to mishandling of the goods, which includes but is not limited to: rough handling or excessive use, fault in operation, use of unoriginal spare parts or material not delivered by Sal-Tech, faults in fixed installations, faulty fuses, or lack of necessary cleaning, maintenance, education, certification and training.
9.3 Warranty claims must follow item number, machine number and delivery invoice no.
9.4 Any ancillary charges incurred for the repair of goods at the buyer's address must be borne by the buyer, which includes, but is not limited to, driving hours, mileage costs and other possible travel costs.
9.5 Machines submitted to one of our repair facilities will be repaired free of charge, except for costs in connection with shipment/transportation of the goods to and from our workshop.
9.6 For guaranteed work done at the buyer's place of business or at our workshop, it must be clearly stated on the service report that the part(s) are accepted for exchange under guarantee; otherwise the parts and labor for exchange will be charged, as they are noted as wear parts.
10. PRODUCT LIABILITY
10.1 Sal-Tech is responsible for injury if it is proved that the damage was caused by negligence on the part of Sal-Tech or others for whom Sal-Tech is responsible.
10.2 Sal-Tech is not liable during the warranty period for the damage that the product may cause.
10.3 Sal-Tech's product liability shall never exceed Sal-Tech's insurance coverage. Sal-Tech is never liable for damage to real or personal property, including loss of profits, loss of earnings or other indirect losses.
10.4 If a third party makes a claim against either Sal-Tech or the buyer, they must promptly notify the other party.
10.5 Sal-Tech and the Purchaser shall be mutually obliged to let themselves be summoned to a court or arbitral tribunal examining claims for damages lodged against one of them on the basis of damage or loss allegedly caused by the material supplied.
10.6 The relationship between Sal-Tech and the buyer should be treated in accordance with the clauses concerning jurisdiction and applicable law (clauses 25 and 26).
11. CLIMATIC CONDITIONS FOR STORAGE
11.1 It is assumed by default, unless otherwise agreed in writing, that the equipment and packaging are stored in a temperature range between 5 and 30 degrees Celsius, maximum humidity less than 80% RH, and heat variations of up to 5 degrees change per hour.
11.2 If materials are stored incorrectly, the storage starts the division of the raw material composition, which can result in friction changes, smell and color changes.
11.3 It is therefore important that the materials are stored according to the following guidelines:
11.3.1 Products must be protected from prolonged exposure to light (sunlight and direct radiation from other sources).
11.3.2 Products must be protected from external factors, including but not limited to wind, rain, dust and other such weather conditions, unless expressly agreed at the time of purchase. If a product is to be used outside, this must be discussed during the purchase process to allow for adequate protection from said external factors.
11.3.3 The products should be stored between +5 and +25 degrees.
11.3.4 Products should not be stored in close proximity to heaters, heat radiation or heat.
11.3.5 Stacking should be avoided.
11.4 For materials, products must be acclimated prior to production use, which means storage for 24–48 hours in production facilities or a similar climate.
11.5 The outer packaging must not be removed until shortly before use.
11.6 Unused items must again be wrapped in light-tight packaging.
11.7 Traceability: information such as order number, serial number, dimensions and roll no. on labels of rolls or cartons should not be removed before processing. The information is important in any queries regarding delivery.
11.8 Durability:
11.8.1 Machining of plastic film is to be made within one (1) year after production.
11.8.2 This depends on the additive added: release agent, UV stabilizers or anti-static.
11.8.3 Plastic film which has been treated with pressure may need a shorter shelf life.
11.8.4 All film rolls should be stored standing upright.
12. RETURN OF GOODS
12.1 Equipment and materials are sold without the right of return.
12.2 In the event of an agreed return, only 90% of the invoice amount will be credited unless otherwise agreed in writing and/or applied on our invoice.
13. PREPARATION/INSTALLATION
13.1 Sal-Tech provides an optional service to install/prepare certain machinery or equipment. In the event that Sal-Tech needs to perform provisioning and installation, the buyer will be billed contracted hours used instead of our hourly rate for service work.
13.2 Provided that the provisioning and installation happens within a period with a gap of days, those days/hours will be billed, unless otherwise agreed.
13.3 The buyer shall be responsible for supplying lifting and transport equipment necessary for the installation and necessary additional staff, unless otherwise agreed.
13.4 Unless otherwise agreed, we invoice per hour and kilometer rate, which accounts for a minimum charge of 50 km for any services we supply, from the starting point where our technician(s) are based to their return to that same base.
13.5 The buyer accounts for the costs associated with travel and driving, such as bridge fares, airline tickets, hotel, meals, etc., which will be billed at cost in addition to a 15% handling fee.
13.6 Machines, tools and material are not sold for use to solve specific demands unless these demands have been specifically agreed in writing between Sal-Tech and the customer.
14. TELEPHONE SERVICE
14.1 Sal-Tech assumes that the buyer can solve common technical and operational issues. The buyer may call in for our advice, in which case they will be billed at our regular hourly rate for the services we provide. The minimum call is 5 minutes, and the minimum billing is 30 minutes.
15. COMPLAINTS
15.1 Complaints must be promptly communicated to Sal-Tech in writing within 5 days of delivery/order confirmation of the product and/or service.
15.2 Any complaint lodged in time does not suspend any payment due, unless otherwise agreed in writing by Sal-Tech.
15.3 Sal-Tech will do its utmost to reach an amicable settlement with the buyer in the event of a complaint being lodged.
16. HOURLY RATE
16.1 The then-current hourly rate for service work and driving hours is the basis for billing. Service work and driving hours shall be billed on an hourly basis, where the minimum billing is 1 hour with subsequent division into half hours per commenced device.
16.2 The regular hourly rate applies to hours between 6:00 and 18:00 and a maximum of 7.5 hours per day.
17. TRAVEL
17.1 Unless otherwise agreed, we invoice per hour and kilometer rate. The hour and kilometer rate applied is the then-current rate set by Sal-Tech.
17.2 The minimum charge is 50 km. Costs associated with travel and driving, such as bridge fares, airline tickets, hotel, meals, etc., will be billed at cost plus a 15% handling fee.
17.3 Driving costs commence from our technician's starting point, returning to the same, with distribution in relation to other services performed on the same trip.
18. INTELLECTUAL PROPERTY RIGHTS
18.1 All intellectual property rights are reserved with Sal-Tech, including but not limited to copyright, patents, texts, trademarks, illustrations, photos, graphics, files, designs and arrangements.
18.2 Sal-Tech's website is protected by copyright, and so are all contents therein.
18.3 Provided that the product is delivered with embedded software, the buyer only retains a non-exclusive software license in the form of rights to use the software, limited to the purposes set out in the relevant product specification. Beyond that, the buyer obtains no rights in the form of license, patent, copyright, trademark or other intellectual property right associated with that product. The buyer acquires no rights to the source code of the software.
18.4 Delivered manuals and drawings may not be copied or distributed without our written consent.
18.5 Translations are always Sal-Tech's property and copyright protected.
19. CONFIDENTIAL INFORMATION
19.1 Any information that is not publicly available, including drawings and technical documents handed over by Sal-Tech to the Buyer ("Confidential Information"), shall remain Sal-Tech's property and must be treated as confidential by the Buyer.
19.2 Confidential Information shall not, without Sal-Tech's written consent, be copied, reproduced or transferred to third parties or used for any purpose other than that for which the transfer was intended.
19.3 Confidential Information shall be returned to Sal-Tech on demand.
20. BAN ON RESALE FOR ILLEGAL PURPOSES
20.1 Sal-Tech's products are manufactured for civilian use. Sal-Tech's products must not be used for, or resold for, any purpose that has any connection to chemical, biological or nuclear weapons or missiles capable of delivering such weapons.
20.2 Sal-Tech's products may not be sold to individuals, companies or any other organization where there is knowledge or suspicion that they are related to any terrorist or drug activity.
20.3 Sal-Tech's products may be subject to legal regulations and restrictions, and may be subject to restrictions on sales to countries/customers covered by export and import bans.
20.3.1 Such restrictions must be observed for the resale of Sal-Tech's products to these countries/customers.
20.3.2 Sal-Tech's products may not be resold if there is any doubt or suspicion that the products can be used for the above purposes.
20.3.3 If the buyer knows or suspects that the above conditions have been violated, the Buyer shall promptly notify Sal-Tech accordingly.
21. FORCE MAJEURE AND CANCELLATION
21.1 Sal-Tech reserves the right to cancel any order due to circumstances beyond Sal-Tech's reasonable control, such as public health emergency, riots, civil commotion, war, terrorism, fire, government regulations, strikes, lockouts, slow-down, lack of transport, shortages, disease or delay in or failure of deliveries from suppliers, accidents in product testing, and/or lack of energy supply.
21.2 Sal-Tech shall not be liable for any failure or delay in performance of any obligations if such failure or delay is due to a public health emergency or other cause beyond its reasonable control, including but not limited to restrictions imposed by governments, local authorities, relevant companies or other entities, infection or quarantine, and any restrictions affecting transport, logistics or production.
21.3 All Buyer powers are suspended or terminated in such cases and circumstances as pointed out in 21.1 and 21.2. The Buyer may neither, in case of cancellation or delayed delivery, seek damages nor make a claim against Sal-Tech.
22. GLOBAL COMPACT
22.1 Sal-Tech supports the UN Global Compact initiative, which means that Sal-Tech undertakes to comply with the 10 principles concerning human rights, labor rights, environment and corruption. Sal-Tech therefore also calls on the Buyer to meet these basic principles. For further information on the Global Compact, visit UN Global Compact.
23. PARTIAL INVALIDITY
23.1 If one or more provisions of Sal-Tech's Terms and Conditions are void and/or unenforceable, the validity of the remaining provisions in this document remains unimpaired.
24. THIRD PARTY CLAIMS
24.1 If a third party makes a claim against either Sal-Tech or the buyer, they must promptly notify the other party. Sal-Tech and the Purchaser shall be mutually obliged to let themselves be summoned to a court or arbitral tribunal examining claims for damages lodged against one of them on the basis of damage or loss allegedly caused by the material supplied. The relationship between Sal-Tech and the buyer should be treated in accordance with clauses 26 and 27.
25. GOVERNING LAW
25.1 This agreement is governed by and shall be construed in accordance with the laws of Denmark/EU, or for each branch:
25.1.1 Sal-Tech Easy Packaging v/G Salbæk – Denmark/EU.
25.1.2 Sal-Tech HKG Limited (Registration Nr. HK 1553382) – Hong Kong, China.
25.1.3 Sal-Tech Embalaje SL (CIF Nr. B01970045) – Spain/EU.
25.1.4 Sal-Tech Easy Packaging LLC (Reg nr. 35-2776554) – USA.
26. JURISDICTION
26.1 The company name "Sal-Tech" will be entitled to use the following courts with non-exclusive jurisdiction to adjudicate any dispute arising under or in connection with the agreement, unless otherwise agreed by the parties in writing:
26.1.1 Sal-Tech Easy Packaging v/G. Salbæk (CVR Nr. DK 18429098) – Sønderborg Court, Denmark.
26.1.2 Sal-Tech HKG Limited (Registration Nr. HK 1553382) – Hong Kong Court, China.
26.1.3 Sal-Tech Embalaje SL (CIF Nr. B01970045) – Málaga Court, Spain.
26.1.4 Sal-Tech Easy Packaging LLC (Reg nr. 35-2776554) – Chicago Court, USA.
27. OTHER CONDITIONS
27.1 INCOTERMS 2020 and the present terms will form the basis for any agreement between Sal-Tech and the Buyer for any conditions that have not been mentioned above.
27.2 Any Order Confirmation/Pro forma Invoice/Invoice issued will immediately supersede all previous communications, including, but not restricted to, emails and telephone conversations, in respect of said Order, unless specifically adapted into said order foundation document.